Cookie policy

At IFGL we take our duty to safeguard your personal data seriously. We have written our cookie policy so that you can fully understand the ‘Cookies’ we use on our websites, what they do, and any impact they may have to you and your data. This Policy forms part of our Privacy Policy


When you visit our websites, we place cookies on your computer, or other mobile device, to help us improve your experience of using our website. In doing so we collect the standard internet log information and details of visitor behaviour patterns. 


Collecting this information enables us to monitor the number of visitors to our sites and to understand which parts of our site they visit. We collect this information in a way that does not identify the individual visitor. 


Our Privacy and Cookie Policies are reviewed on a regular basis to ensure they remain relevant and up to date. We will publish any changes to the policy on this page and the changes will be effective immediately. Your continued use of our websites is taken as meaning that you agree to such changes.


What is a Cookie?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. These pieces of information are used to improve services for you by: 


  • Enabling a service to recognise your device so you don’t have to give the same information several times during one task.
  • Recognising that you may have already have a user name and password so you don’t need to use it for every web page you visit.
  • Measuring how many people are using services, so we can prioritise on which pages we need to focus most on and ensure there’s enough capacity so that our pages load quickly and reliability.
  • Analysing anonymised data to help us understand how people interact with our services so we can make them better.


The table below explains what type of cookies we use on our sites and their purpose. 


Cookie typeHow we use them
Session cookiesSession cookies only last for the duration of your online visit and disappear from your computer or device when you close your browser.
Persistent cookiesPersistent cookies stay on your computer or device after your browser has been closed and last for a time specified in the cookie. We use persistent cookies when we need to know who you are for more than one online visit. For example, we use them to remember your preferences for the next time you visit.
Third party / Tracking cookiesThese cookies are created by trusted third parties to help us understand how visitors use our website and to provide a better experience for visitors (for example Google Analytics). We also use advertising cookies which means you may see RL360 adverts when you visit other websites.


How do I change my Cookie preferences?

You can change your cookie preferences at any time. Most web browsers allow users to manage and delete cookies through their browsers settings. To find out more visit or 


Please be aware that if you choose to restrict our use of Cookies it could significantly impact the use of our site and stop some areas of our site from working at all – for example our Online Service Centre (OSC) cannot be used if you restrict our use of Cookies.